Raising Rock Terms of Service

OVERVIEW
Welcome to Raising Rock! The terms “we,” “us,” and “our” refer to Raising Rock. Raising Rock operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the “Services”). Raising Rock is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

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SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and you consent to allow any of your minor dependents to use the Services on devices you own or manage. You agree that all information you provide is accurate and current, and you are responsible for maintaining the confidentiality of your account credentials.

SECTION 2 – OUR PRODUCTS

We strive to represent our products as accurately as possible, but colors, textures, and details may vary depending on your device and settings. Product descriptions and availability are subject to change without notice. We reserve the right to discontinue products or limit quantities.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase. Orders are not final until accepted by Raising Rock. We must receive and process your payment before acceptance. Please review your order carefully before submitting. Orders may be declined or canceled at our discretion.

All purchases are subject to our Exchange Policy. Customers are responsible for reviewing their order confirmations carefully, including whether items are marked as pre-order or in-stock, as this directly affects delivery timeframes.

SECTION 4 – PRICES AND BILLING

Prices are listed in U.S. dollars and may change without notice. Taxes, shipping, and handling are additional unless otherwise stated. You agree to provide current and accurate payment information and authorize Raising Rock to charge your payment method for all amounts due.

SECTION 5 – SHIPPING AND DELIVERY

We currently ship anywhere within the United States. Delivery times are estimates and not guaranteed. Title and risk of loss transfer to you once items are provided to the carrier.

SECTION 6 – EXCHANGES ONLY (NO RETURNS)

Raising Rock does not offer refunds or returns. We offer exchanges only, which must be requested within 14 days of receiving your order. To be eligible, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

To start an exchange, please contact us at ann@raisingrockco.com. Customers are responsible for shipping costs unless the exchange is due to our error (damaged, defective, or incorrect item). Items sent back without prior approval will not be accepted.

⭐ Please note: Ethos is our partner for apparel. All apparel ships directly from them and, because items are made-to-order, they cannot be exchanged or returned.

All exchanges should be mailed to:
Raising Rock Co.
7543 Canyon Drive
Santee, CA 92071

SECTION 7 – INTELLECTUAL PROPERTY

All trademarks, logos, images, text, and content on this site are the property of Raising Rock or its licensors and are protected by law. You may not reproduce, copy, distribute, or exploit any content without our written permission.

SECTION 8 – THIRD-PARTY LINKS AND TOOLS

We may provide access to third-party tools or links, which are used at your own risk. We are not responsible for third-party content, websites, or services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Raising Rock is powered by Shopify. All sales and purchases are made directly with Raising Rock. Shopify is not responsible for your purchases, products, or any damages arising from your use of the Services.

SECTION 10 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or secure.

SECTION 11 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Raising Rock shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased.

SECTION 12 – INDEMNIFICATION

You agree to indemnify and hold harmless Raising Rock and our affiliates, officers, employees, and partners from any claims or damages arising from your breach of these Terms or your misuse of the Services.

SECTION 13 – GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

SECTION 14 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Updates will be posted to this page, and continued use of the Services constitutes acceptance of any changes.

SECTION 15 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Raising Rock Co.
📧 ann@raisingrockco.com
📍 7543 Canyon Drive, Santee, CA 92071